SEPESHA Terms and Conditions

Welcome to Sepesha! By using our platform, website, and mobile applications, you agree to the following terms and conditions ("Terms"). Please read them carefully before accessing or using our services.

• “Sepesha” refers to our platform, services, and affiliated entities.
• “User” refers to anyone who accesses or uses our platform, including customers, drivers, vendors, and agents.
• “Services” refer to logistics, delivery, and related services provided through the Sepesha platform.
• “Driver” refers to individuals or entities providing transportation services through Sepesha.
• “Vendor” refers to businesses using Sepesha to fulfill delivery needs for their customers.

By accessing or using Sepesha’s platform, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

3.1 Accurate Information

• Users must provide accurate and up-to-date information during registration and booking.
• Any false or misleading information may result in account suspension or termination.

3.2 Compliance with Laws

• Users must comply with all applicable laws and regulations while using our platform.
• Illegal activities are strictly prohibited and will be reported to authorities.

3.3 Payment Obligations

• Users agree to pay all fees associated with services, including booking fees, delivery costs, and applicable taxes.

4.1 Registration

• Drivers and vendors must complete the onboarding process and provide valid identification and required documents.
• Vendors are responsible for ensuring their products meet delivery standards.

4.2 Service Quality

• Drivers must ensure timely and safe delivery of goods.
• Vendors must package items securely to prevent damage during transit.

4.3 Commission and Fees

• Drivers and vendors agree to the commission structure and fees outlined by Sepesha.

5.1 Booking Confirmation

• Bookings are confirmed once payment is processed.
• Users will receive a notification with booking details.

5.2 Cancellations

• Cancellation policies vary based on the service type. Fees may apply for late cancellations.

5.3 Delivery Delays

• Sepesha is not liable for delays caused by factors outside our control, such as traffic, weather, or unforeseen circumstances.

6.1 Payment Methods

• Payments can be made via mobile money, credit/debit cards, or cash on delivery (COD).

6.2 Refund Policy

• Refunds are processed for failed deliveries or cancellations as per our refund policy.
• Refund requests must be submitted within 1 day of the delivery date.

• Sepesha is not responsible for loss or damage of items caused by improper packaging.
• Sepesha is not responsible for delays due to external factors beyond our control.
• Sepesha is not responsible for losses resulting from unauthorized access to user accounts.

Our use of personal data is governed by our Privacy Policy. By using Sepesha, you consent to the collection and use of your information as outlined in the Privacy Policy.

We reserve the right to suspend or terminate accounts for violations of these Terms or misuse of our platform. Users may also terminate their accounts by contacting customer support.

In the event of a dispute:

• Contact our customer support to report the issue.
• If unresolved, the matter will be referred to mediation or arbitration in accordance with Tanzanian laws.

Sepesha may update these Terms periodically. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the revised Terms.